Exchanges and Refunds

Is your swimsuit a bit too small? Too large? Or simply not what you expected?No worries — exchanges and returns are easy.

Return Policy – European Union

You have 15 days from the date of delivery to request a return.

Items must be:
- New, unworn and unwashed
- Returned with original tags, packaging and pouch
How does it work?
Submit your request via our online return portal.
A prepaid return label will be sent to you by email.
- Refund: a €6 return fee will be deducted from the refunded amount
- Size exchange: free of charge

Exchange – click here

Rest of the World (outside the EU)

You have 15 days from delivery to request a return.
Items must be returned in their original condition, unworn and with all original elements.
Return:
Requests are made via our online return portal.
Returns must be shipped using the carrier of your choice (return costs at your expense).
- Refund: full refund of the item value
- Exchange: store credit equal to the returned item value + 5% bonus

Exchange – click here

Returns from Switzerland

To facilitate exchanges from Switzerland, please return your item to the following address from Switzerland:
Tremail Logistics SA
Rue de France 85A, 2400 Le Locle, Switzerland
Contact: Joseph SEGUIN - Phone: +41 32 933 98 98

Please let us know by email at info@rivea.co whether you would like a refund or an exchange.
We will make every effort to respond as quickly as possible, in order to handle your request with the utmost care.

Returned items must be new, unworn and unwashed, with original tags and pouch.